Refund policy

Home Power Tech is operated by Niche Cedar Stars LLC.

Refund & Returns Policy

At Home Power Tech, we want you to be satisfied with your purchase. This policy explains our return and exchange procedures for customers within the United States, including purchases from Beatbot, Sunseeker, PECRON, AFERIY, Nature’s Generator, Emporia, Autel, EVIQO, Autonomous, and Survive-A-Storm.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange, including for Autonomous office pods and Survive-A-Storm shelters.

2. Product Condition

For change-of-mind returns or exchanges, products must be:

New and unused.
In their original packaging.
In the same condition as received.
Complete with all included accessories, parts, manuals, and other package contents.

Autonomous office pods and Survive-A-Storm shelters must meet these same conditions. Products that have been assembled after delivery, installed, anchored, modified, or used are not eligible for change-of-mind returns. Factory assembly does not, by itself, make a product ineligible.

For defective, damaged, or incorrect products, contact us with your order number, a description of the issue, and photographs where applicable. The unused-condition requirement does not apply when use was necessary to discover a defect.

3. Return Authorization, Method & Labels

Returns are handled by mail or freight carrier, depending on the product.

Contact Home Power Tech before returning any product.
Once your return is approved, we will provide a Return Authorization (RA) number, a return shipping label or freight collection arrangements, and instructions.
We provide free return shipping for both defective and non-defective change-of-mind returns, including authorized freight returns for Autonomous office pods and Survive-A-Storm shelters.
Products may need to be returned directly to the manufacturer or supplier. Use only the return destination provided in your authorization.
Autonomous office pods and Survive-A-Storm shelters require coordinated freight returns. Contact us to confirm packaging, access, loading requirements, and collection arrangements before preparing the shipment.

Free return shipping covers the authorized transportation service. Disassembly, removal from an installed location, electrical disconnection, removal of anchoring, and other site work are not included. Contact us before arranging any such work.

Do not send returns to our business address without prior authorization.

4. Restocking Fees

A 10% restocking fee applies to all eligible change-of-mind returns, including Autonomous office pods and Survive-A-Storm shelters.

Defective, damaged, or incorrect products are refunded in full with no restocking fee.

5. Refund Processing Time

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed within 7 days and credited to your original payment method. Your bank or payment provider may require additional time to post the refund.

6. Exchanges & Manufacturer Warranties

Manufacturer warranty coverage is separate from our return policy. Warranty periods, coverage, and repair or replacement procedures vary by brand and model, including Autonomous office pods and Survive-A-Storm shelters.

We can help you locate the applicable warranty information and connect with the appropriate support team.